Privacy Policy

    1. Introduction

    This Privacy Policy explains how DOTA2PROBOOSTING ("we", "us") collects, uses and protects your personal information when you use dota2proboosting.com (the "Platform"). By using the Platform you agree to the practices described here.

    The Platform is owned and operated by:

    • Business name: Dota 2 Pro Boosting
    • Owner: Gaurav Kumar Ealani
    • Address: Plot No. 10-11, Moji Vihar, Shree Balaji Apartment, Kalyanpura, Sanganer, Jaipur, Rajasthan 302020, India
    • Phone: +91 90575 34104
    • Email: admin@dota2proboosting.com

    2. Information We Collect

    • Account information: your name, display name and email address when you register — whether by email code, Google sign-in or Discord sign-in. When you sign in with Google or Discord we receive your basic profile information (name, email, avatar) from that provider; we never see your Google or Discord password.
    • Order information: the service configuration you choose (for example MMR range and server) and, for piloted services, the game account details you provide so the service can be delivered. You enter them in the secure Steam login box on your order: they are encrypted before they are stored, only the booster assigned to your order (and, if needed, our owners and administrators) can open them, every opening is recorded, and they are deleted automatically when the order is completed, cancelled or refunded — or earlier if you remove them.
    • Order proof screenshots: when a booster starts and when they finish your order, they upload screenshots showing where the account stands (for example its rank or MMR) as proof of the work. These screenshots can show your in-game name. Only the booster assigned to your order and our team can see them — they are never published — and they are kept with the order record.
    • Payment information: payments are processed by PayPal (including debit and credit card payments), PayGlocal (Apple Pay, Google Pay and Visa/Mastercard cards), NOWPayments (cryptocurrency) and Payop (bank transfers, Revolut and other local payment methods; Payop is operated by Transferop Payment Gateway Ltd., Canada). To set up a PayGlocal payment we pass PayGlocal your name and email address and, where you enter them at checkout, your phone number and billing address. To set up a Payop payment we pass Payop your name and email address; Payop's own payment page may ask you for further details that your chosen payment method requires. We receive confirmation of payment and transaction identifiers; we never receive or store your full card number or crypto wallet keys.
    • Tips: if you choose to tip your booster after an order is completed, we record the amount, the currency, how you paid and any note you add. Your note is shown to your booster together with the tip. Tips are paid through PayPal or PayGlocal in the same way as orders.
    • Support communication: messages you send via the contact form, the live chat or the chat on your order page. Order chats can be read by you, the booster assigned to your order and our team; email addresses, phone numbers and outside links are hidden automatically between customers and boosters.
    • Technical information: standard server logs (IP address, browser type, pages requested) needed to run and secure the Platform.

    3. How We Use Your Information

    • To deliver the services you order and show you their progress in your dashboard.
    • To process payments, apply coupons and manage your cashback balance.
    • To send transactional messages such as sign-in codes and order updates.
    • To let Trustpilot invite you to review our service once your order is completed (see section 4).
    • To respond to support requests.
    • To secure the Platform and prevent fraud or abuse.
    • To measure whether our Google Ads advertising leads to orders — in full only while "Advertising Measurement" is on; otherwise only through cookieless, aggregated consent pings under Google's Consent Mode (see section 4).
    • To understand, in aggregate, how the Platform is used and how it performs, using Google Analytics 4 — in full only while "Analytics" is on; otherwise only through cookieless, aggregated consent pings under Google's Consent Mode (see section 4).

    We do not sell your personal information, and we do not send marketing email without your consent.

    4. Sharing & Service Providers

    We share information only with the service providers required to operate the Platform: PayPal (payments), PayGlocal (card, Apple Pay and Google Pay payments), NOWPayments (crypto payments), Payop (bank transfers and other local payment methods), Google and Discord (only when you choose to sign in with them), tawk.to (live chat), Trustpilot (review invitations), Google Ads (advertising conversion measurement) and Google Analytics (Google Analytics 4, aggregate usage statistics) — both operated under Google's "Consent Mode v2" as described below — and our hosting and database providers. Each processes your data under its own privacy policy and only for the purpose of providing its service to us. If you are signed in when you use live chat, we pass your account name and email address to tawk.to so our support team can see which customer they are talking to; visitors who are not signed in chat anonymously. When an order of yours is completed, we share your name, email address and order reference with Trustpilot A/S so that Trustpilot can email you an invitation to review our service. Leaving a review is entirely optional, and you can simply ignore the invitation. Trustpilot handles this data under its own privacy policy. Google's tag (gtag.js from googletagmanager.com, configuring Google Ads AW-18450094154 and Google Analytics 4 G-1232LDEC92) loads on every visit but starts with all four of Google's consent signals (ad_storage, ad_user_data, ad_personalization, analytics_storage) set to "denied" while the matching category is off. In the EU/EEA, the United Kingdom and Switzerland the categories stay off until you switch them on in the cookie banner; everywhere else they start switched on and you can switch them off at any time, and a Global Privacy Control signal from your browser keeps Advertising Measurement off (see our Cookie Policy, section 5). While denied — whether you have not chosen yet, have declined, or have switched a category off — no Google cookies are set, no persistent identifiers are stored or read, and Google's "ads data redaction" is on so advertising click identifiers are redacted; the tag only sends short, cookieless "consent pings" to Google (for page views and, when an order of yours is paid, a purchase signal containing the order value in US dollars, the currency, our internal order ID and the service type), which Google uses solely in aggregated, statistical form ("conversion modelling") to estimate overall results and which cannot be tied to you across visits. Google may process those pings under its own privacy policy (policies.google.com/privacy). While "Advertising Measurement" is on, the advertising signals are "granted", Google Ads may set its advertising cookies (for example _gcl_au and Google's conversion cookies on google.com and doubleclick.net) to attribute an ad click to a later order, and when an order of yours is paid we send Google Ads a conversion event containing the order value in US dollars, the currency and our internal order ID (for de-duplication); we do not send your name, email address, postal address or payment details, "enhanced conversions" is switched off, and we do not use it for remarketing lists or to build advertising profiles ourselves. While "Analytics" is on, the analytics_storage signal is "granted", Google Analytics 4 sets its first-party cookies _ga and _ga_1232LDEC92 and records how the Platform is used — pages viewed, clicks on outbound links, scrolling, site search and similar interaction events, your approximate location derived from your IP address (Google Analytics 4 does not log or store IP addresses), your device, browser and language, and how you arrived (referrer or campaign) — and when an order of yours is paid we send it a "purchase" event containing the order value in US dollars, the currency, our internal order ID and the service type (for example "mmr-boost"); we do not send your name, email address, postal address or payment details, and we do not send a user ID. We use it only for aggregate statistics about how the Platform performs; Google acts as our processor and may process the data under its own terms and privacy policy, the data is kept for the limited retention period configured in Google Analytics, and you can also use Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout). The three optional categories are independent, and you can change your choices at any time via the "Cookie Preferences" link in the footer; withdrawing consent returns Google's tag to the "denied" state immediately. We may also disclose information where required by law.

    5. Data Retention

    We keep account and order records for as long as your account exists and as needed for accounting and dispute-resolution purposes. Order chat messages, order proof screenshots and tips are kept with the order record. Game account details saved for an order are deleted automatically when the order is completed, cancelled or refunded; we recommend changing your game password after every piloted order.

    6. Security

    We use encrypted connections (HTTPS), restricted access to production systems, and payment processing that keeps card and wallet data with the payment providers rather than with us. No online service can guarantee absolute security, but we take reasonable and proportionate measures to protect your data.

    7. Your Rights

    You may access and update your name and display name in your dashboard at any time. You may request a copy of the personal data we hold about you, or ask us to correct or delete it, by emailing admin@dota2proboosting.com. We will respond within a reasonable time and no later than any period required by applicable law.

    8. Cookies & Local Storage

    The Platform uses a small amount of browser storage and third-party cookies. See our Cookie Policy for the full list and how to control them.

    9. International Transfers

    Our infrastructure and service providers may store or process data in countries other than your own. Where that happens, we rely on the safeguards offered by those providers and use them only as described in this policy.

    10. Children

    The Platform is not directed at children and is intended for users who are at least 18 years old or have parental consent. We do not knowingly collect data from children.

    11. Changes & Contact

    We may update this policy from time to time; material changes will be reflected by updating the date below. Questions: admin@dota2proboosting.com. Where this policy has been translated, the English version prevails.

    Last updated: 1 October 2026

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